Women Empire Collar "Snow"

• Returns and exchanges
• How do I return or exchange an item ordered via Poshy-Couture.com?

• We accept returns and exchanges of unworn & undamaged merchandise within 14 days for a full refund or exchange. Merchandise must be accompanied by original packaging and receipt. After 14 days and up to 60 days, merchandise may be returned for store credit that is valid for one year from date of purchase.
• Instructions for returning Poshy Couture merchandise are :

• Log into your account, or search for your purchase within the ‘Returns’ section on the website.
• Select the items you wish to return and follow the prompts to complete your request.
• Once confirmed you may email or print your prepaid UPS return label for shipment. This must be initiated within the 14-days window.
• Include the original receipt.
• Pack merchandise in its original packaging.
• Use only the original delivery box for shipment. Merchandise returned in different packaging will not be accepted for return.
• Affix our return label.
• Keep a record of your tracking number.
• Drop off your package at a staffed UPS store and collect a receipt for your records (for your closest location please visit www.ups.com) Do not use a drop box location for security.

• If I give a gift to someone, can that person exchange it for something else?

• Only an exchange for a product of an equivalent or superior value is possible (the difference in price must be paid by you or the gift recipient). The gift recipient should contact our Customer Service department by telephone at 833-767-4926 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section

• How much is the delivery?

• Enjoy complimentary ground shipping on all orders for the USA and Canada. For other destination or different shipment mode, you will be asked to select the shipment method you would prefer as part of the order procedure. Delivery costs depend on the delivery service you select and the destination.

• How long will delivery take?

• Please allow 4-5 business days for orders to be processed and shipped for items that are in stock. Out of stock items will take approximately 5-7 business days to be processed and shipped. 
• POSHY COUTURE ships through USPS, FedEx and UPS within the United States and Canada. We offer Ground, Second Day and Next Day shipping options for US customers. For Ground deliveries in the US and Canada, consider 5-7 business days excluding weekends and holidays.  Note: the carriers can take longer during the busy holiday season so please select your shipping method carefully. For Day Air deliveries in the US and Canada, consider two business days excluding weekends and holidays. For Next Day Air deliveries in the US and Canada, consider one business day excluding weekends and holidays. 
• For international destination, the delivery time depends on the carrier. You will get more information once you process your order and before you finalize it.

• How do I track delivery of my order?

• To track your order, click the "your account" link.  Log in, then use the menu to track your order. If necessary, please feel free to contact our Customer Service department by telephone at  833-767-4926 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section.

• Where does Poshy-Couture.com deliver?

• Goods purchased via this Website may be delivered to any personal address.  Poshy-Couture.com will not process any order for which a post office box is provided. 

• Could you deliver to a PO box?

• Predominantly for security reasons, Poshy-Couture.com will not process any order for which a P.O. box address has been provided.

• Can I have my package delivered to my mailbox?

• For security reasons, all Poshy-Couture.com packages are personally delivered to their recipients. No package can be dropped off at a mailbox.

• I am on a business trip. Can you deliver to my hotel?

• We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.

https://www.poshy-couture.com/women-size-guide-chart